How can we help?

FAQ

Ordering

What size should I buy?

Please refer to our sizing chart here, you can also contact us directly via our online chat box during work hours or by email at contact@toitvolant.com.

The piece I bought is now on sale. Can I get a price adjustment?

We strive to offer the best pricing on our products. If an item is purchased at full price and goes on sale within 7 days we can offer a price adjustment. To receive an adjustment the item must  be currently in stock on our website, and proof of purchase must be provided. We will issue a price adjustment in the form of a store credit for use in a future purchase. Please contact us at contact@toitvolant.com.

How can I be sure my payment is secure?

We do not store any payment information, and use the Shopify payment platform. You can read their privacy policy here

I live in the Los Angeles area, can I try on and pick up my order?

Yes you can pass by our studio to try, buy and pick your order during regular business hours (19am-6pm Monday-Friday)

Please contact us at least 4 hours before by emailing us at contact@toitvolant.com or using our chat feature!

Shipping

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

We ship internationally with Shopify Market. Taxes and Duties are included in your order total.

How quickly do you ship?

Most of our orders ship within 1-2 business days. At the exception of weekends, orders placed before 11AM will ship the same day. Weekend orders will ship on Mondays.

Do you offer free shipping?

Yes! We offer free domestic ground shipping on all domestic orders over $100 and all international orders over $250! No code is required so happy shopping!

How long will it take to get my order?

Orders will take on average 1 to 5 days to be received in the US using our free domestic ground shipping offer for all orders over $150. You can also choose faster shipping options at checkout.

Returns & Exchanges

If I don’t love the piece can I return it?

Most of our products are returnable or exchangeable within 30 days at the exception of items on sale and samples.

Please take a look at our return policy to see if your orders qualify for a return.

Can I return something that was bought on sale?

Item on sale are not returnable but you may ask for an exchange for another size if available.

Can I swap for a different size?

We accept size exchanges. Please contact us to initiate an exchange.

Products

I don’t know what size to buy, how can I make that decision? 

Please refer to our sizing chart here, you can also contact us directly via our online chat box during work hours or by email at contact@toitvolant.com.

How can I care for my product? 

Please check the care label attached to all of our garments, you can also review our cleaning and care page here for more details.

Where do you make everything? 

Most of our styles are made locally in Los Angeles (80%), we are also producing in Peru (20% mostly knitwear).

How your garments are made?

All our garments are made with love and care following our Ethical Production Practices.

Wholesale

Do you offer wholesale?

For any wholesale inquiry, please contact Inside Out Agency 

Get in touch

Have questions about your order, or a general enquiry?